| FAQs |
|
How
do I pronounce HulloMail™?
What is HulloMail™?
What do you mean by voice-email?
How do I access my voice-email messages?
Who can use HulloMail™?
Is HulloMail™ free?
How do I sign up?
What does the sign up process do?
What should I do after sign up?
How do I go back to my carrier voicemail?
Verizon: How can I access my old voicemail or turn off the MWI?
Is HulloMail™ Secure?
How does HulloMail™ support Contacts?
The mobile app is not remembering
who I am...
How can I record a Custom Greeting?
What email accounts does HulloMail™
support?
What is the HulloMail™ Sync feature?
HulloMail™ is dependent on my email
account details, what do I do if I change any
of my email details?
How big are HulloMail™s?
Can I call HulloMail™?
What is the call forwarding number
for HulloMail™?
Where do I find my HulloMail™ PIN?
I am going abroad how can I use
HulloMail™ to minimize my roaming charges?
How does the HulloMail™ call forwarding
work?
When I pronounce HulloMail™ it doesn't
sound Scottish |
| If you cannot
find the answer to your question in the FAQs,
email us on support@hullomail.com |
How do I pronounce HulloMail™?
With a Scottish accent....say "hallooo
mail". |
What is HulloMail™?
HulloMail™ is smart visual voicemail. Smart because
we've turned voicemail into voice-email. |
What do you mean by voice-email?
Well, unlike the voicemail systems you are used
to, ours is email based. |
How do I access my voice-email messages?
On your cell phone by using our "visual voice-email"
mobile app.
On your PC you can use your usual email/webmail
client. You can even call in and listen to them.
You can also use your mobile email client but
the experience is better on our app. |
Who can use HulloMail™?
Currently Android cell phones on the T-Mobile
network. We will be branching out over the coming
months... |
Is HulloMail™ free?
Yes, we do not charge you to sign up or use the
service and the basic service will remain free.
We intend to generate revenue with premium features
but these are works in progress. |
How do I sign up?
From your cell phone go to the Android Marketplace,
download the HulloMail™ app and sign up - the app
does the rest. |
What does the sign up process do?
1. We create your account on HulloMail™.
2. We verify your cell number by sending you/mobile
app a standard text message. Don't worry it is
NOT a premium text message.
3. We verify your email account.
4. We set up your call forwarding settings to
HulloMail™. |
What should I do after sign up?
Go to settings and configure your experience.
1. Settings for your email including HulloMail™
Sync.
2. Contacts activation.
3. Record a personal greeting.
4. Default speaker mode (earpiece or speaker). |
How do I go back to my carrier voicemail?
Whilst we add a "disable" function into our mobile app please follow these 3 steps:
1. Send an email from your registered email address to support@hullomail.com with subject: TERMINATE
2. Uninstall the app.
3. Dial the following codes from your handset.
| Alltel Wireless (CDMA) |
*710# |
| AT&T (GSM) |
##004# |
| Centennial Wireless |
*740 |
| Cingular (GSM) |
##004# |
| Cricket Wireless |
*740 |
| Metro PCS |
*73 |
| T-Mobile (GSM) |
##004# |
| Cellcom |
*680 |
| Cincinnati Bell |
##004# |
| Sprint |
*38 or contact Sprint: www.sprint.com/contactus and ask them to revert you back |
| US Cellular |
*740 |
| Verizon (CDMA network) |
Options include: Dial *73 OR Dial *72 OR Dial *900 Then Dial *920 |
| Verizon (TDMA network) |
Dial *740 Then Dial *730 |
|
Verizon: How can I access my old voicemail or turn off the MWI?
To retrieve your Verizon VM you can dial *86 as documented here
If that doesn’t work for you:
1 – Dial *73
2 – Dial your mobile number and listen to your Verizon VM’s which will subsequently remove the Message Waiting Indicator if this is on
3 – Reset your HulloMail™ divert by dialling *712027476280
Voice Access to HulloMail™ is achieved by dialling a Global Access Number (+1 2027476290).
Other access direct by playing the messaging from Gmail, or via the web portal here
|
Is HulloMail™ Secure?
In a word, Yes.
Access to the HulloMail™ web portal is protected
by a high-grade 256 bit SSL certificate that fully
encrypts all communication between your internet
browser and the HulloMail™ service.
If HulloMail™ sync is enabled, we will always connect
using IMAP(s), port 993 where-ever possible. This
means that communication between HulloMail™ and
your email account is fully encrypted.
Who provides our SSL certification?
Thawte Consulting – http://www.thawte.com/ |
How does HulloMail™ support Contacts?
Currently we support Google Contacts Synchronization.
To activate go to settings on the mobile app and
follow instructions on activating contacts. We
strongly advise that you normalize your contact
phone numbers to follow the international standard
of +xx yyy zzz zzzz. More
info |
The mobile app is not remembering who I am?
After installation we've received reports that
credentials are not being remembered by the mobile
app.
To fix re-start the phone. |
How can I record a Custom Greeting?
In the mobile app under Settings -> Greeting
and follow the onscreen instructions. |
 |
What email accounts does HulloMail™ support?
HulloMail™ supports any email account. With GMail
or any IMAP4 mail account you can activate HulloMail™
Sync, which magically ensures your message status
is always in sync. |
|
What is the HulloMail™ Sync feature?
GMail, MobileMe and in general any IMAP4 email
account providers will support HulloMail™ Sync.
This means the read and listened status of your
HulloMail™s can always be in sync no matter how
you’ve accessed and managed them - as we
say in the UK "How bad is that!?".
You can activate HulloMail™
Sync under settings. HulloMail™ Sync
requires you enter your username (which is usually
your email address) and password. You will also
need to ensure you have sufficient storage quota
to have voicemails.
Please note that if you any time change your
email account password you will need to update
your HulloMail™ profile with the new details. |
I have activated HulloMail™ Sync, where are my
messages?
GMail -> They are in the inbox and under a
label "HulloMail™".
Other emails accounts -> They are in a folder
called "HulloMail™". |
What if my email account does not support HulloMail™
Sync?
No problem!
Relax. Although the Sync feature is mindbogglingly
brilliant, don’t worry, you can still use
our visual voice-email app and a copy is sent
to your inbox. It does mean you don't have status
sync but it's still a more flexible and user friendly
service than you are used to...we hope...via the
web. |
HulloMail™ is dependent on my email account details,
what do I do if I change any of my email details?
If you change any of your email details, the address
and/or password, please ensure you update your
HulloMail™ details in the Android app under Settings
-> Email. |
How big are HulloMail™s?
An average 30 second voicemail will be about 125KB
in size. So with GMail's 6GB storage, you should
be able to keep every voicemail you get for the
rest of your life without having to worry at all. |
Can I call HulloMail™?
Yes you can listen to your messages.
Dial 1 202 747 6290
from any phone.
Outside of the USA dial +1
202 747 6290 - you may be prompted for your
cell number and pin. |
What is the call forwarding number for HulloMail™?
We'll set up call forwarding during signup in
the android app.
But for your reference the number is: 1
202 747 6280 |
Where do I find my HulloMail™ PIN?
You will find your PIN in your welcome email.
Your PIN number is a four digit number that
is only required if you need to call HulloMail™
to listen to your messages and we do not recognize
you. This will happen If you use an unregistered
phone to call in or sometimes when calling from
abroad and you will be asked for both your registered
cell number and pin to enter the service. |
I am going abroad how can I use HulloMail™ to minimize
my roaming charges?
With HulloMail™ you can minimize and even eliminate
roaming costs and you still get the message wherever
you are. With HulloMail™ you have three approaches:
1. Keep your mobile phone off and check your
email.
2. Switching off your phone might be impractical.
What you can also do, is set HulloMail™ to answer
ALL your voice calls unconditionally. NOTE doing
this will mean your phone will not even ring
as all callers will get diverted directly to
HulloMail™.
Your activation codes can be found in your
welcome email. |
How does the HulloMail™ call forwarding work?
HulloMail™ call forwarding is activated as a conditional
forwarding. HulloMail™ will answer all incoming
calls if you are not available (phone off/out
of coverage), busy (engaged) or you simply don't
answer. Your activation code, which is preceded
by **004* can be found in your welcome email.
However, if you really want to be flash and
are comfortable with USSD codes you can also
toggle HulloMail™ as unconditional forwarding.
In this case HulloMail™ will answer all incoming
calls directly, regardless of what your handset
is doing at the time.
or HulloMail™ to answer all your voice calls:
* Set divert all: **21*12027476280#
(call/dial).
Remember to re-set HulloMail™ when you are back
in the USA by dialing the following codes:
* Clear divert all: #21#
(call/dial).
* Set conditional divert: **004*12027476280#
(call). |
When I pronounce HulloMail™ it doesn't sound Scottish
Hmmm, difficult one - try a single malt whiskey
and get back to us.. |
