Get vocal with HulloMail

Please select a question from the list on the left-hand side

Note, these FAQs are correct and up to date for the latest versions of the apps:

HulloMail for iPhone v1.1.2
HulloMail for Android v2.2.2
HulloMail for BlackBerry v1.2 and 1.2.1

I have a PAYG (pay as you go) tariff, can I still use HulloMail?

Unfortunately, US carriers will not allow you to forward your voicemail to us when you're a PAYG customer.

Is HulloMail Free?

Essentially yes, we do not charge you to sign up or use the service. The service uses your monthly minute allowance so as long as you stay within your allowance it will remain free of charge.

You may wonder how we can offer these great features for free? We intend to generate revenue through enterprise-focus offerings and premium features, but these are works in progress.

Will my Carrier charge me for using HulloMail?

When you are in the US, calls made to you that are forwarded to HulloMail and calls you make to HulloMail should be covered within your monthly minute allowance, but please confirm this with your Carrier. If you keep within your allowance you should not see any additional charges. If you exceed your allowance then charges will be added according to your plan.

If you download and play a message via the mobile internet you may receive a data charge if you've exceeded your data allowance or don't have one. When roaming abroad we recommend retrieving messages online whenever you can.

Why is it important to activate my HulloMail account following sign up?

It's important to do this if you have an iPhone, or to make sure it's done if you're a BlackBerry or an Android user, as this makes sure voicecalls are forwarded to our service.

How do I activate my account?

If you have HulloMail for iPhone you need to follow these steps to activate your account:

Once you've completed the sign up process, exit the app and go to your phone's address book. You will find three new Contacts, you need to select the one called HulloMail Activate and call.
This is not a call, as such, and therefore you won't be charged.
You will receive an on-screen message saying that activation was a success.
On completion there will be a green dismiss button - select this to complete.

If you have HulloMail for BlackBerry or HulloMail for Android, these steps are already done for you, so there is no need to manually activate.

	Watch the Sign up process on Android
	Watch the Sign up process on iPhone
	Watch the Sign up process on BlackBerry

I haven't received an email to verify my email address

Once you have completed the HulloMail sign up process, an email will be sent to the email address you registered with. Sometimes this email can get delivered to your spam folder, please check there first. If you still haven't received the email, you will need to visit My HulloMail. Sign in using the same details you registered with, select Email and retype your email address, this will prompt a new verification email to be sent.

I can't connect my Google Sync account, what do I need to do?

Unfortunately, this is a known issue with Google Sync accounts, but Google are aware of the problem. To rectify this and unlock your Google account from the 'Captcha state' please visit https://www.google.com/accounts/DisplayUnlockCaptcha and enter your Google Account credentials along with the text, shown in the image, where required.

Completing this process successfully will make your Google Account operational again and allow HulloMail to connect.

I want to return to HulloMail

If you want to return to HulloMail, all you have to do is...

Does HulloMail have the same features as my current voicemail?

HulloMail has all the features you are used to from a voicemail service and more. When you get a new message you will get alerted on your device and/or via email. Then you can access your voicemail however you prefer via the app on your mobile, email as an mp3 or by calling in.

But HulloMail is so much more. For a start messages are in your email, so you can listen to them, forward them, download them, keep them forever or even reply with a Hullo, the cool new two-way voice messaging feature.

	Watch the HulloMail app on Android
	Watch the HulloMail app on iPhone
	Watch the HulloMail app on BlackBerry

Why does it matter where I choose to store my messages?

With HulloMail you can choose where your messages are stored, allowing you total control over your messages.

HulloMail will always store your message unless you change this. Having HulloMail as your message store means your messages will be stored with us but we will send a copy to your email, should you wish, and give you access to your messages via the web, the app and by calling in. This default option means you will have to manage your Inbox and also the messages that are stored in your My HulloMail and the HulloMail app, this setting will allow for a synchronized view between your app, voice and web access, but if you want to add an email and keep your messages forever, then you need to change your message store to your email provider.

If you have an iPhone you need to go to My HulloMail. Once you have logged in, select the Email tab. Choose your email provider from the drop down menu, tick HulloMail Sync and follow the prompts. We recommend that you change your message store to your email provider and select HulloMail Sync once you have signed up, to allow for a fully synchronized view of your messages and missed calls, however you choose to access.

You can change your message store directly on your phone if you have an Android or a BlackBerry. Launch the app, select the Settings menu. Select Email from this menu. On the next screen choose your email provider from the drop down menu, add in your email address (if not already displayed) and then tick HulloMail sync. This will change your message store to your email provider.

	Watch Message Store on Android
	Watch Message Store on BlackBerry

What are Hullos?

Hullos are short voice messages that you can send to your friends, family and collegues for FREE, like voicemail but without having to make a call first. The recipient of a Hullo doesn't need to be a HulloMail user although it would be great if they were, you only need their email address to send a Hullo. Your Carrier may charge for sending a Hullo if you exceed your monthly data allowance or you are roaming.

	Watch how to send a Hullo on Android
	Watch how to reply by Hullo on Android
	Watch how to send a Hullo on iPhone
	Watch how to reply by Hullo on iPhone
	Watch how to send a Hullo on BlackBerry
	Watch how to reply by Hullo on BlackBerry

Can I access my messages from any phone?

Yes. You can call your mailbox from any phone, however for security reasons you will be asked to enter the phone number you signed up with and your HulloMail PIN.

How do I change the mobile number associated with my account?

This can be done, you just need to send us an email to request this at support@hullomail.com.

How do I increase/decrease the time before HulloMail picks up?

PLEASE NOTE: if you are a Vodafone customer you need to call **61*< HulloMail number and country code >*11*30#

This is easy to do. You need to call the following code from your registered phone:

**61*(personal HulloMail number and be sure to include the country code)*DELAY#

Where DELAY is stated, this is where you can enter the amount of seconds delay you want. Options available 5, 10, 15, 20, 25 and 30 seconds.

For example, if I wanted to set a 5 second delay before HulloMail answers, I would call **61*(personal HulloMail number)*5#. Your delay will now be changed to 5 seconds.

How do I know what contact source/provider to select?

As soon as you have signed up for HulloMail you can setup your contacts so that you can see who is calling you instantly. If you have HulloMail for BlackBerry or iPhone then your phone contacts will automatically associate with your messages and missed calls. If you have HulloMail for Android this option is currently not available, but you can synchronize your GMail contacts, as with all apps (instructions on how to do this can be found here).

I want to synchronize with my phone contacts, how do I do that?

This process is different depending on your device. With iPhone and BlackBerry this synchronization happens automatically.

If you have HulloMail for BlackBerry you can also go to the Settings menu, select Contacts and make sure the Contacts Source is set to BlackBerry, this will synchronize your phone contacts with HulloMail.

If you have HulloMail for another device/the web-based service or for iPhone you need to visit My HulloMail, sign in and select Contacts. Next to Contacts Provider you will find a drop-down menu, select Phone from the list. This means the phone number you signed up with will be the contact source and will synchronize with your HulloMail service.

This feature is currently not available for Android phone contacts, but is possible for Google contacts.

Watch how to synchronize your phone contacts on BlackBerry

I want to synchronize with my email contacts, how do I do that?

This process is different depending on your device.

If you have HulloMail for BlackBerry you need to go to the Settings menu, select Contacts, and make sure the Contact Source is set to Google. This will synchronize your Google contacts with your HulloMail account.

If you have HulloMail for Android you can synchronize your Google contacts with the service. To do this, you need to go to the Settings menu, select Contacts and make sure the Contact provider is set to Google.

If you have HulloMail for another device/web-based service you need to visit My HulloMail, sign in and select Contacts next to Contacts Provider you will find a drop-down menu, select Email from the list. This will mean your Google contacts will synchronize with your HulloMail service.

	Watch Contacts Management on Android
	Watch Google Contacts Management on BlackBerry

I don't want any contacts to be synchronized with the HulloMail service

If this is the case, then make sure you select None as your contact source/provider.

I haven't updated my contacts recently, how do I refresh them with HulloMail?

If you have selected Google as your Contact Source, then you don't need to do anything as your contacts are automatically refreshed when a message is delivered to your account.

If you have your contacts synchronized with iPhone, your contacts will automatically refresh every time you start up the app. If you have done this and your contacts are still not refreshed, then try logging out of the app, closing it, then restart the app and sign in. If you then leave the app open for a short time, your contacts will be fully refreshed.

If your contacts are synchronized with your BlackBerry, select Settings, Contacts, BlackBerry, then OK. This will refresh your contacts immediately.

I can see a HulloMail icon next to a contact in my address book, what does that mean?

HulloMail is bringing your address book to life.

The HulloMail logo next to a contact means they also use HulloMail and you can send Hullos directly to their phone.

But don't worry you don't have to be a HulloMail user to receive a Hullo. Where you see the envelope icon, you have their email address and can send a Hullo to them that way.

How do I record a personal greeting?

This process is slightly different depending on your phone.

iPhone - You need to select Settings and then Voicemail from the menu, select Greeting from this screen. In this section you will see what is your current active greeting (Default or Personal) and it will tell you whether you have recorded a personal greeting. To record, click Personal and you will be taken to another screen where you can record your greeting. Don't worry if you get stage fright, you can play and re-record your greeting as often as you like. Once you are happy select Save.

Android - Click on the Settings menu and select Voicemail, then Greetings. Select Personal and press the red button to begin recording. Once you are happy press Save. If Personal is already selected you can still press this option to record another greeting.

BlackBerry - Press the menu button and choose Settings, select Voicemail, then Greetings. Select Personal and press the record button to begin recording. Once you are happy press the menu button on your phone and select Save. If Personal is already selected you can still press this option to record another greeting.

You can also record a personal greeting by calling 1-202-747-6290 from the phone you signed up with, select option 5, then 1 for Personal Greeting or 2 to record your name.

	Watch Record a Greeting on Android
	Watch Record a Greeting on iPhone
	Watch Record a Greeting on BlackBerry

Can I record my name?

You can if you prefer, just record your name and not a full personal greeting. The Name Recording will be played as part of the default greeting if no personal greeting is recorded and selected.

If you have HulloMail for iPhone you need to go to the Settings menu, select Voicemail, select Greetings and press where it states Recorded Name. Then you are taken to a screen where you can record, play back and re-record your name, if necessary.

If you have HulloMail for BlackBerry press the Menu button and choose Settings, then select Voicemail, followed by Greetings and click on where it states Recorded Name. Then you are taken to a screen where you can record, play back and re-record your name, if necessary.

You need to call 1-202-747-6290 from the phone you signed up with, select option 5, then 2 to record your name.

I don't want to record a personal greeting, is there another option?

Of course, the default greeting setting is 'Default', so if you don't record a personal greeting or name, 'Default' will always be the greeting that callers receive.

Can I record and select different greetings depending on who the caller is?

Unfortunately this is not possible at the moment, however it is something we are looking to introduce shortly.

What email accounts does HulloMail support?

HulloMail supports any email account. With providers such as Gmail and MobileMe you can select them as your message store by ticking HulloMail Sync, which will magically ensure your message status is always synchronized, no matter how you access the service.

Why is it important to verify my email address?

Our service is about sending your voice messages to your email, if we don't have the correct and verified email address, this is not possible.

I haven't received an email to verify my email address

Once you have completed the HulloMail sign up process, an email will be sent to the email address you registered with. Sometimes this email can get delivered to your spam folder, please check there first. If you still haven't received the email, you will need to visit My HulloMail. Sign in using the same details you registered with, select Email and retype your email address, this will prompt a new verification email to be sent.

I have Gmail, where are my messages?

They will be sent to your email inbox if you have ticked copy to email and as you will have ticked HulloMail Sync in order to change where your messages are stored, they will also appear under a label called HulloMail.

I don't have Gmail, where are my messages?

Your messages and missed calls are delivered to your email inbox, if you have selected Copy to Inbox, and your app, with a copy residing with us. Allowing you to call and listen to them from any phone.

Can I use HulloMail with my company email address?

Yes you can start using HulloMail immediately, just use your company email address during sign up.

I would like to use my company email as my Message Store, how do I do that?

If your company email supports IMAP4 this is possible, you will need to visit My HulloMail, select Email and follow the steps. It's also possible to configure this via your BlackBerry or Android by going to the Settings menu, selecting email and following the prompts. If you experience any problems please contact support@hullomail.com as this can sometimes be a bit tricky to set up.

HulloMail is dependent on my email account details, what do I do if I change any of these?

If you change any of your email details, the address and/or password please ensure you update your HulloMail account. You can update your details via your device if you have the BlackBerry or Android app. Select Settings, Personal Details (on the BlackBerry) or General (on the Android) and amend your email details accordingly. You will be sent a new verification email to make sure we have the correct information. You can also change these details by visiting My HulloMail, select Settings, then General to amend. You will currently need to amend any details this way if you are using the iPhone app.

How do I set up or modify my message storage?

If you have an Android or BlackBerry device, you can change this directly from the app by going to Settings and selecting Email. Here you can choose your Email provider and enter all your email account's details. Don't forget to tick HulloMail Sync and then press the Save button. Your new messages will now arrive directly in your email.

If you have an iPhone or any other device, you can change this by visiting My HulloMail and selecting the Email tab. Here you can choose your email provider and enter all your email account's details. Tick the HulloMail Sync option, followed by Save. Your new messages will now arrive directly in your email.

	Watch Message Store on Android
	Watch Message Store on BlackBerry

How do I know I've got a voicemail, Hullo or missed call?

If you have an Android, iPhone or BlackBerry, please use the HulloMail app as it immediately notifies you of any new messages. These notifications will be in the form of a sound, vibration or both depending on your device. In addition, if you have the app the HulloMail badge will be automatically updated when you receive a message or missed call.

What is a HulloMail new voicemail notification?

How you are notified depends on your device:

iPhone - You will receive a message on your device, a vibration and the HulloMail badge will update. You will also receive an email to your registered email address if you have this facility activated.

BlackBerry - You will receive a vibration and an icon will appear on the banner at the top of your screen. The icon will be different depending on whether you have received a message or a missed call. The HulloMail badge will also update.

Android - You will see the HulloMail icon at the top of your device screen in your notification bar.

What is a HulloMail new missed call notification?

If a caller hangs up before leaving you a message you will receive a HulloMail missed call notification. This is a changeable option, which you can switch on or off depending on your preference. To turn missed call notifications on or off you need to visit the Settings menu in your app, or My HulloMail, select Voicemail and where it states Missed Calls, simply untick the box.

I already get notified of missed calls, why is HulloMail any different?

This can be very useful if you receive a call while out of coverage or if your phone is switched off. HulloMail tells you who called if they didn't leave a message. This is a feature not offered by many Carriers today. You will always know and never miss that important call again.

How can I turn missed calls on/off?

If you have an iPhone or Android device, go to Settings and select Voicemail. Here you will be able to turn Missed Calls on or off. This option does not need to be saved, it is done automatically.

On BlackBerry, simply go to Settings and turn Missed Calls on or off directly from the main settings menu. This option does not need to be saved, it is done automatically.

You can also change this option by visiting My HulloMail, selecting the General tab and ticking Include missed calls, followed by Save.

How do I manage my notifications?

If you have an iPhone, go to Settings and select Notification. Here you can turn SMS notification on/off and also re-activate Apple Push. This is a great way to minimize roaming charges when travelling. This option is only available to UK users.

This option is not available for any other phone currently.

I'm going abroad, how can I use HulloMail to minimize my roaming charges?

If you have voicemail with a US Carrier and have travelled you will know how costly and difficult it can be to retrieve your messages while away.

To minimize roaming charges, before you leave the US you can set HulloMail to answer all your calls.

Please note doing this will mean your phone will not even ring when you are abroad but HulloMail will notify you when you have a new message. You then have several choices, you can decide to call and listen to your voice messages, call the person from the notification or simply access your email via the internet.

For HulloMail to answer all your voice calls please activate HulloMail Roaming by dialing

**21*(personal mailbox number)#, and call.

Your personal mailbox number can be found at My HulloMail, in the Service Info section.

Remember to re-set HulloMail when you return to the US by dialing the following codes:

Clear all call fowarding: #21# and call
Set conditional call forwarding: Reactivate HulloMail service, see Service Info tab at My HulloMail for the number to dial to do this. The number will be displayed at the top of the Service Info page.

If you follow the steps above you are setting up HulloMail as an unconditional call forward. In this case, HulloMail will answer all incoming calls directly, regardless of what your handset is doing at the time. We recommend doing this if you wish to leave your phone on when roaming as it cuts out the international leg of a call that your Carrier would normally charge for. Remember to change this when you return to the US and dial the conditional call forward code (HulloMail activation) to have your phone ring again.

How do I call HulloMail whilst roaming?

From the US dial 202 747 6290 from any phone. From abroad dial +1 202 747 6290. If the phone you are calling from is not your registered mobile or not recognized you will be asked for your number and PIN. However if the call was done from your registered phone, only your PIN will be requested. Your PIN was sent to you when you signed up and can also be found within the app and at My HulloMail. Select Settings, General and your PIN can be updated from here.

I've forgotten my password, what do I do now?

If you forget your password don't worry, you can request a new password in a number of ways:

You can request a new temporary password directly from the Sign In screen of your iPhone and Android phone. When you launch the app you will be asked to sign in, below this you will see a Forgotten Password link. Click this link and follow the prompts to request a temporary password. Your new temporary password will be sent to the email address you registered with.
Visit My HulloMail, on the sign in screen there is a Forgotten Password link. Select this and follow the prompts. You will be sent a temporary password to the email address you registered with which you can change to something more memorable later.

Is HulloMail secure?

Yes, access to HulloMail is protected by a high-grade 256bit SSL certificate that fully encrypts all communication between your internet browser and the HulloMail service.

If you have selected your email account as your message store, we will always connect using IMAP(s), port 993 wherever possible. This means that communication between HulloMail and your email account is fully encrypted and secure.

Who provides your SSL Certification?

Thawte Consulting - www.thawte.com

Where do I find my HulloMail PIN?

You will find your PIN in your Welcome email which you received when you signed up for HulloMail. You can also find your PIN at My HulloMail and in the Settings menu on your HulloMail app.

Your PIN number is a four digit number that is only required if you call HulloMail from another telephone which is different to the one you registered with. Sometimes we may ask for your PIN if you call from abroad.

How can I change my HulloMail Password?

If you have an iPhone, go to Settings and select Password, PIN. On the following screen enter your Old password, then your New password. Confirm the new password and press Save.

On Android, go to Settings and select General. On the following screen, enter your new password and confirm it, then press the Save button.

You can also change your password by visiting My HulloMail and selecting the General tab. On the following screen enter your new password, confirm it and then press the Save button.

How can I change my HulloMail PIN?

If you have an iPhone, go to Settings and select Password, PIN. On the following screen enter your new PIN, Confirm the new PIN and press Save.

On Android, go to Settings and select General. On the following screen, enter your new PIN and confirm it, then press the Save button.

You can also change your PIN by visiting My HulloMail and selecting the General tab. On the following screen enter your new PIN, confirm it and then press the Save button.

I want to return to my old voicemail service from my carrier, I have an Android device, how do I do that?

This is simple to do, the Android completes most of the steps automatically.

1. Launch the app

2. Select Settings

3. Select About

4. Press the Service Termination button at the bottom of the About screen

5. Remove the app from your device

This will open a page containing the specific instructions for your device. Make sure you follow all the instructions and do not just delete the app from your device as this does not cancel the call forwarding that was set when you registered for HulloMail and means that HulloMail will still be taking your calls. Follow the steps detailed on the Service Termination screen to terminate the HulloMail service correctly.

Watch Termination on Android

I want to return to my old voicemail service from my mobile operator, I have a BlackBerry, how do I do that?

This is simple to do, the BlackBerry completes most of the steps automatically

1. Launch the app

2. Select Settings

3. Select About

4. Click on the Service Termination button at the bottom of the About screen. You will see the instructions for terminating your HulloMail service

5. Click on the Deactivate Voicemail to return to your Carrier's basic voicemail

6. Click on the Close Account button

7. Remove the app from your device

Watch Termination on BlackBerry

I want to return to my old voicemail service from my carrier, I have an iPhone, how do I do that?

This is simple to do, the iPhone completes most of the steps automatically.

1. Launch the app

2. Select Settings

3. Select About

4. Press the Service Termination button at the bottom of the About screen. You will see the instructions for terminating your HulloMail service

5. Exit the app and call the HulloMail Deactivate contact in your address book

6. Return to the Service Termination Screen and press the Close Account button

7. Remove the app from your device

Watch Termination on iPhone

Verizon: How can I access my old voicemail or turn off the MWI?

To retrieve your Verizon VM you can dial *86 as documented here. If that doesn’t work for you:

1. Dial *73

2. Dial your mobile number and listen to your Verizon VM’s which will subsequently remove the Message Waiting Indicator if this is on

3. Reset your HulloMail divert by dialling *712027476280

Voice Access to HulloMail is achieved by dialling a Global Access Number (+1 2027476290). Other access direct by playing the messaging from Gmail, or via the web portal here.

What is HulloMail?

HulloMail provides instant voice messaging and innovative voicemail applications for BlackBerry, Android and iPhone. Sign up and usage of the service is FREE.

With HulloMail it's easy to:

Listen to your messages quickly
Receive instant notification of missed calls, voicemails and Hullos
Share, delete or keep voicemails forever
Synchronize contacts so you can see who's calling you instantly
Send short voice messages (Hullos) to one or all of your contacts without having to call them
Reply to voicemails for FREE with a Hullo
Access, view, listen to and manage your messages and missed calls on your device of choice, email, mobile or the internet
Use voicemail as a conversational tool, sending Hullos to create a dialogue with one or many

How do I pronounce HulloMail?

With a Scottish accent say hulloooo Mail... We sometimes find that a couple of glasses of Scotch helps!

How big are HulloMails?

An average 30 second voicemail will be about 125KB in size. So with Gmail's 7GB+ storage, you should be able to keep every message you get for the rest of your life without having to worry at all.

How does the HulloMail call forwarding work?

HulloMail is activated during registration as a conditional call forward. HulloMail will answer all incoming calls if you are not available (phone off/out of coverage), busy (engaged) or you simply don't answer.

What is My HulloMail?

My HulloMail is a secure online area accesible from www.hullomail.com.

In order to access this area you need to use the same account details you use to access the HulloMail service.

My HulloMail has a number of functions, firstly you can access this area to view, listen, delete and save your messages which is particularly useful if your phone battery dies or you have no network coverage. Secondly, My HulloMail is where you can manage your account details, update passwords and PINs, turn on missed call notifications, etc.

How can I tell my friends about this service?

If you have your friends' email address why not send them a Hullo? When they receive the Hullo they will have the option to join HulloMail and send a Hullo back by downloading one of our apps available from the App Store, BlackBerry App World and Android Market.

How do I contact HulloMail?

If you haven't found the answer to a question here you can email support@hullomail.com with any query. Alternatively, if you want to contact us for some other reason, please email feedback@hullomail.com. Please note feedback@hullomail.com is not monitored 24/7.

I would like to give some feedback, how do I do that?

We're always interested in your feedback, you can get in touch with us in many different ways:

The mobile app is not remembering who I am

This is a known issue and can be rectified by re-starting your device.

What's the difference between a missed call and a voicemail

A voicemail is when someone calls your mobile and the call is not picked up so they are then transferred to the answering service where they can leave a message. Once a message has been left this is then a voicemail. Alternatively if someone calls you and doesn't stay on the line to leave a voicemail but goes through to the answer service and then puts the phone down, this is a missed call, and is called a 'slam down'. HulloMail covers both of these but missed call notification can be switched on or off depending on your preference.